We are committed to putting our agents first, providing responsive customer service and fully support for the system transitions. How can we provide responsive customer service?
We have been using a support case tracking system to keep track of the issue reported by customers and shared among our customer support team and development team. Each case reported will be logged and assigned a unique case number. Customer feedback and development team responses will be recorded in the tracking system until case closure. Also, our customer support team will closely monitor the turnaround time and ensure the KPI is met within and cross-team.
Contact us to know more about how PowerSuite to transform your travel business, unleash your business growth now and in the future.