We are committed to putting our agents first, providing responsive customer service and fully support for the system transition. How can we provide responsive customer service?
We have been using a support case tracking system to keep track of the issues reported by customers and these are shared among our customer support team and development team. Each case reported will be logged and assigned a unique case number. Customer feedback and development team responses will be recorded in the tracking system until the case resolved. Also, our customer support team will closely monitor the turnaround time and ensure the response KPI is met.
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